Workplace Investigations

Workplace issues can’t be ignored — whether it’s a grievance from an employee or a serious allegation of misconduct, a proper investigation is essential.

At HR Matters, we offer:

Experienced support for internal or outsourced investigations
Clear guidance based on employment law and ACAS best practice
Support that’s fair, fast and confidential
No long contracts — just help when you need it
Don’t get talked into signing a lengthy HR deal when you don’t have to
Fixed-fee and pay-as-you-need options available

We support UK employers to carry out fair, timely and thorough investigations in line with the ACAS Code of Practice, helping you protect your business, reputation, and people.

When is an investigation needed?

A workplace investigation is typically required when:

An employee raises a grievance (e.g. bullying, discrimination, harassment)
You suspect misconduct, such as theft, timekeeping issues, or policy breaches
You receive a formal complaint, either internally or from a third party
You're considering disciplinary action and need to establish facts

Failing to investigate properly — or skipping the process — can lead to unfair dismissal claims or breach of process

Our investigation includes:

GRIEVANCE INVESTIGATION

We guide or lead investigations into employee complaints, ensuring:

Issues are handled impartially and sensitively
All relevant evidence is collected
Timely updates are provided
A full written outcome is documented

DISCIPLINARY INVESTIGATIONS

Before any disciplinary action is taken, a fair investigation must occur.

We’ll help you:

Interview witnesses and gather evidence
Keep the process legally compliant and unbiased
Decide whether the matter should proceed to a formal hearing

FROM INVESTIGATION TO HEARING

If the facts support formal action, we’ll help you:

Draft disciplinary invite letters
Prepare hearing packs and chairing notes
Support or run the disciplinary hearing
Draft outcome letters with appropriate warnings or recommendations

If dismissal is on the table, it must be fair, reasonable, and based on a clear process. We’ll guide you every step of the way.

ACAS Code of Practice: Why It Matters

The ACAS Code of Practice on Disciplinary and Grievance Procedures sets out the minimum standards all employers must follow. Tribunals expect businesses to follow it — and failing to do so can result in increased compensation for claimants.

We ensure your process meets or exceeds these standards.

Need help with an investigation?

If you’re facing a grievance, conduct issue, or workplace complaint, we can help you investigate it the right way.

hello@hr-m.co.uk
01733 667030

Your first consultation is free and confidential.